Frequently asked Questions

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What does "fully modded" mean?

Each console comes with custom firmware pre-installed, giving you access to thousands of retro and modern games right out of the box. No technical knowledge required — just turn it on and play.

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Are these consoles used or new?

All our PS Vita Slim consoles are professionally refurbished. Every unit is cleaned, tested, and graded to ensure it looks and performs like new.

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How long does shipping take?

Orders are processed within 1–3 business days. Shipping takes 4–9 business days depending on your location. All orders ship free worldwide.

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What if I'm not satisfied?

We offer a 30-day money-back guarantee. If you're not happy with your purchase, contact us at contact@qenvo.com for a full refund — no questions asked.

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What storage sizes are available?

We offer 32GB ($160), 64GB ($165), and 128GB ($170) options. Larger storage means more games you can keep installed at once.

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Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email. You can also use our Track Your Order page anytime.