Frequently asked Questions
What does "fully modded" mean?
What does "fully modded" mean?
Each console comes with custom firmware pre-installed, giving you access to thousands of retro and modern games right out of the box. No technical knowledge required — just turn it on and play.
Are these consoles used or new?
Are these consoles used or new?
All our PS Vita Slim consoles are professionally refurbished. Every unit is cleaned, tested, and graded to ensure it looks and performs like new.
How long does shipping take?
How long does shipping take?
Orders are processed within 1–3 business days. Shipping takes 4–9 business days depending on your location. All orders ship free worldwide.
What if I'm not satisfied?
What if I'm not satisfied?
We offer a 30-day money-back guarantee. If you're not happy with your purchase, contact us at contact@qenvo.com for a full refund — no questions asked.
What storage sizes are available?
What storage sizes are available?
We offer 32GB ($160), 64GB ($165), and 128GB ($170) options. Larger storage means more games you can keep installed at once.
Can I track my order?
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can also use our Track Your Order page anytime.